Preliminary Information Form — Restaurant

The subject of the contract is the reservation of a table at the Pera Boutique Hotel restaurant for the date, time and number of guests shown in the summary on the payment page, and the preparation and serving at your table of the dishes listed in the summary (pre-order). Booking a table online requires pre-ordering at least one dish; guests who only wish to reserve a table may call the restaurant.

The area where the table is set (indoor or open-air restaurant) and the time the dishes will be ready are shown in the summary. The open-air restaurant operates only in season; if it cannot be used on the day because of the weather, your table may be moved to the indoor restaurant, space permitting.

Orders placed at the restaurant in addition to the pre-order are outside the scope of this contract and are charged separately on site; the discount applied to orders placed on the website does not apply to them.

The total amount payable is shown on the payment page in Turkish Lira, inclusive of all taxes; any discount applied to orders placed on the website is shown separately in the summary. There are no other fees, commissions or service charges.

Amounts shown in foreign currency are for information only; your card is charged in Turkish Lira and currency conversion is carried out by your card issuer.

The price is held for 15 minutes from the moment the form is submitted. If payment is not completed within that time, it is recalculated at the current menu prices and, if it has changed, shown to you again before payment.

Payment is made IN FULL and in a SINGLE INSTALMENT at the time of booking, by credit or debit card, on the secure payment page of iyzico (iyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.), a licensed payment institution; instalments are not available. Your card details do not reach Pera Boutique Hotel.

The reservation is confirmed once payment has been completed successfully; a confirmation email containing your reservation number and order summary, together with a copy of this form and the Distance Sales Agreement, is sent to you. The service is provided at our restaurant on the date and at the time stated in the confirmation email.

Under Article 15(1)(g) of the Regulation on Distance Contracts, consumers have NO RIGHT OF WITHDRAWAL from contracts for the supply of food and beverages to be provided on a specific date or period. This contract falls within that exception.

The cancellation and refund terms below are nevertheless offered contractually by us.

You can send any request or complaint to [email protected] or by telephone on +90 532 721 13 60.

In the event of a dispute, you may apply to the Consumer Arbitration Committee at your place of residence or where the service is provided, within the monetary limits set annually by the Ministry of Trade. For disputes above those limits, you must first apply to a mediator before filing a lawsuit, as required by Article 73/A of Law No. 6502; if no agreement is reached in mediation, you may apply to the Consumer Court.

The information in this form, together with the order summary shown on the payment page, forms an integral part of the contract. The date and time of your acceptance and the version of the text you accepted are recorded; a copy of this form and the agreement is sent to you with the confirmation email and retained by us for the statutory retention period.