Pera Boutique Hotel

Legal

Distance Sales Agreement — Restaurant

The contract concluded through online table booking and pre-order payment at our restaurant.

This agreement is concluded electronically between the SELLER identified below and the BUYER (guest) who enters their details on the payment page and ticks the confirmation box, under Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

Last updated: 20 October 2026

Article 1 — Parties

SELLER
Pera Boutique Hotel
Address
Aralık Köyü No: 19, 08490 Aralık / Borçka / Artvin, Türkiye
Telephone
+90 532 721 13 60
BUYER
The guest who enters their full name, telephone and email in the table booking form and verifies their email address. Their details appear in the summary on the payment page and in the confirmation email.

Article 2 — Subject

The subject of this agreement is the restaurant table reservation made electronically by the BUYER on the SELLER's website perabutikhotel.com, together with the preparation and serving of the pre-ordered dishes, whose characteristics and price are stated in the summary on the payment page, and the rights and obligations of the parties in that respect.

The Preliminary Information Form — Restaurant is an integral part of this agreement.

Article 3 — Characteristics and Price of the Service

The date and time of the reservation, number of guests, area where the table is set, pre-ordered dishes and quantities, the time the dishes will be ready and the total price including taxes are set out in the summary the BUYER sees and accepts on the payment page; the same details are sent to the BUYER in the confirmation email.

The price is in Turkish Lira and is collected in full at the time of payment. Amounts shown in foreign currency are for information only. Orders placed at the restaurant in addition to the pre-order are not the subject of this agreement.

Article 4 — Payment

Payment is made in a single instalment by credit or debit card on the secure payment page of iyzico, a licensed payment institution; instalments are not available. Card details do not reach the SELLER. No reservation is created for payments declined by the payment institution.

Article 5 — Formation of the Contract and Performance

The contract is formed when the BUYER accepts the Preliminary Information Form and this agreement and completes payment successfully. The SELLER sends the BUYER a confirmation email containing the reservation number and order summary together with a copy of this agreement and the Preliminary Information Form.

The service is provided at the SELLER's restaurant on the date and at the time stated in the confirmation email. A table reserved in the open-air restaurant may be moved to the indoor restaurant, space permitting, if the open-air area cannot be used on the day because of the weather.

If the SELLER cannot honour the reservation for reasons on its side, the BUYER is informed immediately and the full amount paid is refunded.

Article 6 — Right of Withdrawal

Under Article 15(1)(g) of the Regulation on Distance Contracts, the BUYER has no right of withdrawal from this agreement, which concerns the supply of food and beverages to be provided on a specific date or period. By ticking the confirmation box on the payment page the BUYER acknowledges having been informed of this.

Article 7 — Cancellation and Refund

  • If the BUYER cancels the reservation at least 12 hours before the reservation time, the full amount paid is refunded.
  • No refund is made for cancellations made after that time, or if the BUYER does not come at the reservation time; the full amount is retained by the SELLER.
  • Cancellation is made by the BUYER via the link in the confirmation email or by written or verbal request to the SELLER; the SELLER records the cancellation.
  • If the SELLER cancels the reservation for reasons on its side, the full amount paid is refunded regardless of the time.
  • The time or area may be changed by the SELLER, space permitting. Requests to change dishes or the number of guests are handled by cancelling the existing reservation under the terms of this article and making a new one.
  • Refunds are sent to the card used for payment through the same payment institution. The time to appear on your card depends on your bank (usually 1–10 business days).

Article 8 — Declarations of the BUYER

The BUYER declares that the information given in the form is accurate, that they have read and accepted the Preliminary Information Form and this agreement, that they have been informed, and that they assume the obligation to pay.

Article 9 — Personal Data

The BUYER's personal data is processed for the purposes and within the scope described in the Privacy Notice (KVKK) published on the website. The information required to process the payment (name, surname, email, telephone, the country derived from the telephone number, IP address) is transferred to the payment institution.

Article 10 — Disputes

Disputes arising from this agreement fall within the jurisdiction of the Consumer Arbitration Committees at the BUYER's place of residence or where the service is provided, within the monetary limits set annually by the Ministry of Trade, and of the Consumer Courts above those limits. Before a lawsuit is filed at the Consumer Court, applying to a mediator is mandatory under Article 73/A of Law No. 6502.

Article 11 — Entry into Force

This agreement enters into force when the BUYER ticks the confirmation box on the payment page and completes payment. The date and time of acceptance and the version of the accepted text are recorded by the SELLER; a copy of the agreement is sent to the BUYER with the confirmation email.

Distance Sales Agreement — Restaurant · Pera Boutique Hotel